קונסיירז' 24/7: סוכן הבינה המלאכותית והסוכן הווירטואלי של Zoom מתרחבים כעת גם ל-Zoom Phone, ועוזרים לעסקים ללכוד יותר שיחות והזדמנויות
קונסיירז'
24/7: סוכן הבינה המלאכותית והסוכן הווירטואלי של Zoom מתרחבים כעת גם ל-Zoom Phone, ועוזרים לעסקים ללכוד
יותר שיחות והזדמנויות
סן חוזה,
קליפורניה, 18 באוגוסט 2025 (GLOBE NEWSWIRE) –
Zoom Communications, Inc (נאסד"ק: ZM) הכריזה
על תרחיש קונסיירז' חדש עבור Zoom Virtual Agent, המשולב כעת גם ב-Zoom Phone,
ומעניק לעסקים דרך חכמה יותר לענות לשיחות, ולספק תמיכה טובה יותר למתקשרים כבר
מההתחלה. Zoom הכריזה בנוסף על השקת Zoom
Hub, מרכז תוכן מרכזי המסייע למשתמשים לארגן,
לנהל וליצור נכסי Zoom, ותכונות משופרות של בינה מלאכותית לאורך Zoom
Meetings ו-Team
Chat כדי לעזור לצוותים לעבוד מהר יותר ולהישאר
מתואמים בזמן אמת.
24/7
concierge: Zoom’s agentic AI and virtual agent now extends to Zoom Phone,
helping businesses capture more calls and opportunities
- Zoom Virtual Agent
expands to Zoom Phone, enabling a new concierge use case that delivers
personalized support with agentic concierge capabilities to automate
routine calls and streamline frontline service across departments
- Zoom AI Companion
enhances agentic scheduling to coordinate meetings end-to-end, finding the
best time, contacting attendees, tracking responses, and recommending next
steps without the back-and-forth
- Zoom Hub launches,
providing a centralized workspace to create, find, and manage Zoom files
- Zoom Team Chat
adds AI Companion to mobile for easier catch-up, and quick document
summaries without needing to open the file in the Zoom Workplace desktop
app, saving time and boosting productivity
SAN
JOSE, Calif., Aug. 18, 2025 (GLOBE NEWSWIRE) –
Zoom Communications, Inc. (NASDAQ: ZM) today announced a new
concierge use case for Zoom Virtual Agent, now integrated with Zoom Phone,
giving businesses a smarter way to answer calls and better support callers from
the start. Zoom also announced the launch of Zoom Hub, a centralized content
center to help users organize, manage, and create Zoom assets, and enhanced AI
features across Zoom Meetings and Team Chat to help teams work faster and stay
aligned in real time.
A 24/7 AI receptionist that does more than route calls
Zoom Virtual Agent, now integrated with Zoom Phone, provides an
elevated concierge experience that goes beyond basic call answering services or
auto-attendants. As your newest front desk team member, the concierge greets
callers, speaks naturally, processes input, and initiates the most appropriate
next step. From booking appointments to providing updates and routing to the
right person without phone trees or long hold times, it helps organizations
reduce missed calls and deliver a more professional first impression.
“When someone calls your business, it should feel easy and
personal from the first hello. By combining AI that can listen, understand, and
take action with the reach of Zoom Phone, our concierge virtual agent provides
seamless and personalized support to all callers,” said Smita Hashim, chief
product officer at Zoom. “Whether a customer is calling to schedule an
appointment, check an order status, or check product availability, Zoom’s
concierge is available 24x7 and can deliver answers instantly, escalating to
live employees only when needed. The result is a faster, more personalized, and
more scalable experience for everyone.”
Admins can save time and avoid tech headaches by easily deploying
the concierge within minutes using a no-code configuration. By uploading
documents or pointing to a website, teams can quickly train the concierge to
greet callers and respond to real-world questions. Built to work with diverse
audiences, it supports natural, multilingual conversations in English, Spanish,
French, German, Portuguese, and Japanese, with more on the way, and is
available 24/7 so callers get a fast, consistent experience any time of the
day.
Zoom Virtual Agent (ZVA) concierge supports a wide range of use
cases, including:
- Healthcare: In fast-paced care
settings, ZVA concierge can help patients get connected with the care they
need quickly. It can route calls to the right department, answer common
questions like “Are you accepting new patients?”, and let patients book
appointments by phone, even after hours, freeing staff to focus on care
delivery.
- Retail: When customers
call with specific needs like finding the right product for a project or
checking if an item is in stock, ZVA concierge can answer their questions,
confirm if an item is in stock (even down to the aisle), schedule pickup,
and more, all without requiring human assistance.
- Manufacturing: For companies
juggling service requests and product support, ZVA concierge can capture
customer requests, guide them through troubleshooting over the phone, and
direct them to the right team, day or night, without manual intake.
- Financial
services: Personalized
service is critical in financial conversations. ZVA concierge can greet
clients, gather information about why they’re calling, and resolve the
request on the spot, like providing application updates, or connect them
to the right advisor with all the details already captured, reducing wait
times while providing a high-touch experience.
The Zoom Virtual Agent phone concierge capability is available
today. To learn more or request a demo, visit zoom.com.
Agentic meeting scheduling without the back and forth
The AI Companion meeting scheduling skill uses
agentic AI to eliminate the friction of finding a time that works for everyone,
whether scheduling with colleagues or external partners. Instead of juggling
calendars, tracking multiple time zones, and managing out-of-office notices, AI
Companion instantly analyzes all of these factors to surface the most
convenient options.
Once a preferred time is selected, AI Companion takes over the
coordination process, reaches out to invitees directly, sends meeting requests,
and keeps a real-time pulse on responses, whether via email or Zoom Team Chat.
If a proposed time no longer works, it immediately suggests an alternative,
ensuring the conversation keeps moving and the meeting is confirmed quickly.
This end-to-end automation prevents scheduling delays and missed
opportunities. AI Companion acts as a dedicated meeting coordinator, removing
tedious back-and-forth, reducing scheduling errors, and giving teams more time
to focus on the discussion itself, not the logistics.
A new asset hub to stay organized and work efficiently
Zoom Hub, now generally available, introduces a streamlined way for users
to stay organized and take action across Zoom Workplace. As a central
destination within Zoom Workplace, Zoom Hub works with AI Companion to help
users create content more efficiently, while also bringing together Zoom
meeting recordings, meeting summaries, docs, whiteboards, clips, and
more, eliminating the need to jump between tools or hunt for files.
- Stay
organized,
with the ability to view your Zoom assets in one place and organize assets
by folder.
- Catch
up and prepare for meetings easily by searching for files by
meeting.
- Kickstart
drafts with
AI Companion in Zoom Hub, including Zoom docs or data tables, whiteboards,
and clips.
A chat experience that works smarter with AI
Zoom Team Chat users can now work smarter on the go with
AI Companion built right into the Team Chat compose bar and a refreshed mobile
experience, making it easier to draft messages and catch up on unread messages.
When using Team Chat in the Zoom Workplace desktop app, users can now see a
summary of a document by selecting the summarize icon when hovering over the
file card without having to open the file, helping save more time.
Additionally, to help improve AI Companion’s ability to handle
agentic tasks like meeting scheduling and translating conversations into
actionable outcomes for users, Zoom will be among the first to integrate
OpenAI’s GPT-5 into its AI stack.
Zoom AI Companion’s new agentic capabilities and enhancements help
users save time in the workday and are included at no additional cost with paid
Zoom Workplace plans. These updates reinforce Zoom’s commitment to building a
truly AI-first collaboration platform that helps teams work faster, stay
aligned, and focus on what matters most.
To learn more about Zoom Workplace, visit the Zoom website.
About Zoom
Zoom’s mission is to provide an AI-first work platform for human
connection. Reimagine teamwork with Zoom Workplace — Zoom’s open collaboration
platform with AI Companion that empowers teams to be more productive. Together
with Zoom Workplace, Zoom’s Business Services for sales, marketing, and
customer experience teams, including Zoom Contact Center, strengthen customer
relationships throughout the customer lifecycle. Founded in 2011, Zoom is
publicly traded (NASDAQ:ZM) and headquartered in San Jose, California. Get more
information at zoom.com.
תגובות
הוסף רשומת תגובה